Due to food safety concerns, we do not accept returns or exchanges. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at a5@waaagyu.com

Please inspect your order upon 24 hours of reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds are handled on a case by case basis. We will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at a5@waaagyu.com