terms & conditions

網上購物條款及細則
所有貨品的售價及折扣優惠,均以本網站顯示之資料為準。
所有貨品均以港幣作為結算單位。
本公司保留隨時更改貨品的價格及任何折扣優惠,而不作另行通知的權利。
客戶的訂單構成要約。
本公司在收到客戶訂單資料後,會根據貨品的實際供應情況,盡快發出訂單確認及安排有關送貨或自行取貨事宜。
訂單確認後即構成接受要約。
客戶在網上完成訂單後,我們會以電郵方式將購物明細/發票發送至閣下的電子郵箱,但所有訂單須視乎相關貨品的實際供應情況,再作最後確認。
詳情請參考第10條。
如客戶選擇以銀行轉賬、轉數快或其他電子支付方式支付貨款,必須在發貨前一天的截單時間 (即香港下午[16:00]或本公司指定的其他時間) 前,把有關入賬證明發送予本公司查核 (Whatsapp 傳送至6636 6661),否則訂單或有機會被延遲發貨或取消。
訂單一經確認,並且本公司確認已收取全數貨款後,會立即進入自動化的物流程序,客戶不得更改或取消訂單。
如客戶在派送貨品期間通知更改地址,本公司將不保證能派送至更改後的地址,而若本公司能安排派送至更改後的地址,本公司保留向閣下收取額外送貨費用的權利。
除非本條款及細則另有所指,所有已發出的貨品均不設退貨或退款服務。

如客戶因任何以下原因,導致貨品未能成功發送或貨品退回至本公司,當中產生的費用 (如安排再次發送的費用),一律需由客戶負責支付:
i) 客戶提供的聯絡資料有誤或不
ii) 物流公司兩次聯絡不上客戶iii) 無理拒絶收貨或退貨
iv) 任何因客戶過失、不作為或不合作,而導致本公司無法發送貨品的情況若貨品因任何上述理由最終無法派送及完成交易,已支付的款項將不予退還。

所有訂單須視乎相關貨品的供應情況再作最後確認。
於本公司作出確認前,不保證能供應相關貨品。
倘若本公司無法為閣下提供訂單上的任何貨品,會於閣下要求的交貨日期或之前透過電話或電郵方式通知閣下,以安排修改訂單,以相同價值之產品替換或退款。
客戶選擇的所有送貨時段只作參考(詳情請參閱第三段送貨條款]。
客戶在使用本網站進行交易而引致直接或間接的風險、損失或損害,本公司及本網站不承擔任何責任,閣下應自行承擔風險。
網上商店圖片只供參考及幫助閣下識別之用,圖片乃食品經解凍後拍攝,商品形態、顏色或略有不同,一切以實物為準。
本公司倘若由於任何不可抗力的原因(包括但不限於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工或任何本公司未能預計或不能控制的情況),而未能準確地提供客戶所需的貨品,本公司均不會承擔任何責任或賠償。
客戶確認本網站所提供之一切內容 (包括但不限於文字、檔案、音樂、聲音檔案、照片、影片、圖案或廣告內容) ,僅限閣下於網上瀏覽,本公司保留該等內容的版權、商標、專利權或其他知識產權等法例保障。
如閣下下載受知識產權保障之內容,閣下只能使用該等內容作購買本公司貨品之用途,並必須保存完整內容。
未經本網站書面同意,不得翻印、複製、散播或製造由下載內容而衍生的作品。
除於本公司網站上購物的合約雙方以外,並無其他人士或公司有權按《合約(第三者權利)條例》(香港法例第623章) 強制執行有關本網上購物的條款。
本公司保留權利,可按其絕對酌情權修改本條款及細則。如有任何爭議,本公司保留最終的解釋權及決定權。

優惠代碼或優惠券使用細則
所有優惠代碼或優惠券均受相關活動的條款及細則約束。除非另有規定,所有優惠代碼或優惠券不含現金價值,亦不可兌換成現金。
所有優惠代碼或優惠券不設任何形式之退款、更換或補發。
所有優惠代碼或優惠券使用後,如有剩餘未使用的金額將一律作廢。
我們保留隨時暫停、終止或更改任何優惠代碼或優惠券,及與其相關條款及細則的權利,而毋須另行通知或作出任何賠償。

如有任何爭議,本公司保留最終解釋權及決定權。
送貨服務免費送貨;凡惠顧满港幣599元 (扣除一切折扣優惠後) ,可享免費送貨服務。
折扣後或購物金額不足港幣599元,客戶需為每張訂單支付港幣100元送貨服務費用。
**每張訂單只限單一送貨地點**就部份地區及離島區,需支付額外運費/不設送貨服務**就部份地區,只提供特定時段派送服務 (由於服務覆蓋面廣,未能一一列出,如有疑問,請聯繫本公司核實 )**部份倉庫及地點不適用於冷運配送客戶須於訂購當天下午16:00時前完成發出訂單及付款程序,方能享用翌日送貨服務。
本公司使用第三方物流服務提供商進行配送,冷凍車能保持食品在本公司認為合適的狀態下運送。
如因保安或任何其他理由,貨品不能派送至指定地點,或需安排於大堂、村口或其他合理可行的地點交收,不便之處,敬請見諒。
如送貨貨車不能直達指定送貨地點,或沒有升降機直達指定送貨地點,則無法提供送貨服務。
如有疑問,請聯繫本公司核實。
以下地區不包括在本公司送貨服務範圍內,冷運將不提供派送服務

九龍:觀音山 (沙田坳道往觀音廟方向)
鯉魚門海傍道
所有郊野公園範圍

新界:
北區 – 羅湖、沙頭角、文錦渡、打鼓嶺、鶴藪、鹿頸
元朗區 – 米埔、流浮山、落馬洲
屯門區 – 龍鼓灘
大埔區 – 蓮澳、船灣
西貢區 – 北潭涌、海下灣、布袋澳、榕樹澳、大廟
沙田區 – 上禾輋、下禾輋

離島:
離島地區,東涌、馬灣及愉景灣除外

本公司保留更改上述送貨安排及優惠的權利,恕不另行通知。
當烈風訊號懸掛、紅色或黑色暴雨警告生效,或物流服務提供商因應天氣情況不宜提供派送服務時,送貨服務將會暫停/延期,本公司會盡力聯絡閣下協商更改送貨日期。
當貨品送遞到閣下提供的送貨地址,閣下必須親自簽收,除非閣下已向我們發出特別指示,可將貨品置於門外或大堂管理處或指定地方,在該等情況下,閣下須自行承擔貨品在任何情況下遺失/破損/變壞之風險,本公司概不負責。
客戶選擇的所有送貨時段只作參考,本公司會盡力配合,安排於閣下選擇的時段發送貨品,但實際送貨時間,須視乎有否受發送貨品當天的路面情況、交通、天氣等無法預測的因素而有所延誤,客戶不得因送貨延誤而拒絶收貨或要求退款。
請注意,送貨日期亦可能因節日或公眾假期 (如農曆新年、中秋或聖誕節等) 或政府交通及運輸措施而有所調整,屆時客戶請留意本公司網站/FACEBOOK專頁公佈的詳情。如客戶選擇自取貨品,購物滿金額港幣599元 (扣除一切折扣優惠後),會送$30電子禮品劵於下次購物時使用,並獲送贈精美保溫袋一個及冰包一份。

付款
我們接受以信用咭(Visa、MasterCard)、銀聯(UnionPay)、美國運通(American Express)、轉數快(FPS)、PayMe、AlipayHK、WeChat Pay HK、Google Pay、Apple Pay、八達通(Octopus)的電子付款或其他不時指定的付款方式。我們的所有貨品之價格均以港幣(HKD)計算。
我們使用上述第三方付款服務以進行網上交易。
當閣下結帳,即同意任何與閣下付款的相關資料,會被我們和付款服務供應商收集、處理及保留。
我們將盡合理努力保障閣下使用網站時,相關付款資料之安全。
當閣下作出訂購時,表示閣下同意及接納第三方付款服務的條款及細則所限,並個別承擔閣下於進行信用咭交易時所招致或產生任何損失或所涉及的相關風險,而本公司在任何情況下,毋須承擔任何有關損失,閣下亦承諾不會對本公司作出任何申索、索償或展開任何訴訟。
我們保留就任何銷售設立限制的權利,包括有權拒絕將商品銷售予任何人士。
我們保留在任何時間更改網上購物付款方式,而不作另行通知的權利。食品注意事項肉類存放時,請勿將其他物品放在肉類上或疊起貯存,否則會令肉質出現加速氧化現象,而令肉質變色。急凍貨品需以真空 -18度冷凍存放, 請於食用前數小時放雪櫃冷藏室低溫解凍, 或在室溫自然解凍一小時。
肉類食品脂肪分佈及比例均是不能控制的因素,本店以重量作為肉類出售價錢的標準。
上述注意事項僅供參考,閣下必須視乎實際情況決定處理食品的處理方式。
客戶確認知悉食品質量涉及多項因素,因此,除非是由於本公司之疏忽,本公司不就食品的質量負責,閣下亦承諾不會對本公司作出任何申索、索償或展開任何訴訟。

退貨或更換條款客戶簽收貨品後,即視為確認已收取的商品與訂單相符,於簽收貨品後,本公司保留不接受閣下以商品種類、數量等理由,要求修改訂單、退貨或更換的權利。
客戶收取貨品後,如發現有破損 (不包括不正確使用或人為損壞) 、過期、漏發或錯誤送遞貨品,客戶可於簽收當日起計24小時內透過電話/電郵/Whatsapp 6638 6661 聯絡我們,並提供足夠證明,由本公司將按個別情況安排更換/補發。
除非更換/補發要求為節日或遇上不可抗力事件, 我們會盡力於同日或下一個工作天內,與閣下協商回收及重發貨品的日期及時間。
錯發或需更換之商品,必須未經使用、保持原來出售的狀態,並保留完整包裝。
如有任何爭議,本公司保留更換貨品的最終決定權。
wagu wagu關於我們聯絡我們會員禮遇㝷找支援常見問題送貨服務付款方式支援即時對話我的信息

overview

This website is operated by wagu wagu. Throughout the site, the terms “we”, “us” and “our” refer to wagu wagu. wagu wagu offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

section 1: online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

section 2: general conditions

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

section 3: accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

section 4: modifications to the service and prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

section 5: products or services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

section 6: accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy

section 7: optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

section 8: third party links

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

section 9: user comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

section 10: personal information

Your submission of personal information through the store is governed by our Privacy Policy.

section 11: errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

section 12: prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

section 13: disclaimer of warranties, limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall wagu wagu, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

section 14: indemnification

You agree to indemnify, defend and hold harmless wagu wagu and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

section 15: severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

section 16: termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

section 17: entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

section 18: governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

section 19: changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

section 20: contact information

Alpha Prime Foods Limited
Tel: +852 6636 6661
Email: kk@waguwagu.com

Address:
Block A, 4/F, Gee Hing Chang Industrial Building
16 Cheung Yue Street
Cheung Sha Wan
Kowloon, Hong Kong